Privacy Policy

Effective Date: 02/20/2025

At Cuckoo Cakes, we are committed to safeguarding the privacy of our customers and website users. This privacy policy outlines how we collect, use, and protect your personal information in accordance with UK law and the General Data Protection Regulation (GDPR).

Information We Collect

We may collect and process the following types of personal information:

  1. Personal Identification Information: Name, email address, phone number, postal address.

  2. Payment Information: Credit card details and billing address (processed through secure payment gateways).

  3. Account Information: Username and password for your account on our website.

  4. Device Information: IP address, browser type, and operating system.

  5. Usage Data: Information about how you use our website, including pages visited and links clicked.

How We Use Your Information

We may use the information we collect for the following purposes:

  • To process your orders and manage your account.

  • To communicate with you regarding your orders or inquiries.

  • To improve our website and services through data analysis.

  • To send you promotional materials or newsletters, with your consent.

  • To comply with legal obligations or respond to complaints or inquiries.

Legal Basis for Processing Your Information

We will only process your personal information when we have a lawful basis to do so. This may include:

  • Consent: Where you have given us clear consent for us to process your personal data for a specific purpose.

  • Contract: Where the processing is necessary for the performance of a contract with you.

  • Legal Obligation: Where we need to comply with a legal or regulatory obligation.

  • Legitimate Interests: Where we have a legitimate interest in processing your personal data and your interests and fundamental rights do not override those interests.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may also disclose your information if required by law, to enforce our site policies, or to protect ours or others' rights, property, or safety.

Data Retention

We will not retain your personal information for longer than necessary to fulfill the purposes for which it was collected, including any legal or reporting requirements.

Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • The right to access your personal data.

  • The right to rectify inaccurate or incomplete data.

  • The right to erase your personal data ("right to be forgotten").

  • The right to restrict processing of your personal data.

  • The right to data portability.

  • The right to withdraw consent at any time, where we rely on your consent to process your personal data.

To exercise any of these rights, please contact us using the information provided below.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes to our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website with an updated effective date.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:
info@cuckoocakes.co.uk

By using our website, you acknowledge that you have read and understood this privacy policy.